Question 1

Do quartz & mineral surfaces require sealing?

Accepted Answer

Our quartz & mineral surfaces are highly resistant to just about anything, including cracks, scratches, and stains because they are non-porous. This also eliminates the need for sealing or polishing and reduces bacterial growth potential. You never need to apply a sealer to any Caesarstone surface.

Question 2

How do I remove stubborn stains?

Accepted Answer

Gently rub the area using a soft cloth or paper towel with an approved cleaner. Clean a larger size than the stain itself in a circular motion. Rinse with water, and dry with a soft cloth or paper towel. Repeat the process if the stain is still visible.

Question 3

Is caring for Caesarstone surfaces really that easy?

Accepted Answer

Caesarstone surfaces are durable and nonporous, making them virtually maintenance-free.

Our carefree maintenance and everlasting benefits in performance and appearance give you peace of mind, knowing your surface is completely safe and durable.

Question 4

How do I clean my surface regularly?

Accepted Answer

A splash of warm water and soap or a mild detergent for everyday routine cleaning will do. Plant oil-based soaps should be avoided. Our surfaces are extremely strong, nonporous, and stain-resistant, so wipe with a soft cloth or dip in warm soapy water, then rinse with water and dry with a soft cloth or paper towel. For tougher blemishes, apply a non-abrasive cleaner or a mild degreaser on a damp cloth and wipe the surface. Rinse with warm water to wash away the residue and dry with a paper towel; your surface is as good as new! Doing a deep cleaning once a month is recommended to prevent patina buildup. It’s always good to wipe away wet spills immediately, to prevent a patina from building up. Finishes other than Polished may need more daily maintenance due to their unique patterns and finishes.

Question 5

How to remove dried spills?

Accepted Answer

First, reanimate the spill with water for several minutes to remove adhered material. Then, follow our recommended cleaning methods and clean the surface with a damp cloth to remove any leftover marks and any residual dirt. Do not use any abrasive pads to clean tougher dirt, as they can damage the finish and sheen of your surface.

Question 6

How to remove metal and rust marks?

Accepted Answer

Particular use is suitable ONLY for spot cleaning, and because of the abrasive nature of this cleaner, use Bar Keepers Friend Power ONLY as follows: Place a small amount on a damp cloth and, using very light pressure wipe the area where the marks are, in a circular motion, then rinse thoroughly with warm water and dry with a soft cloth or paper towel. Do not use a scouring pad.

Question 7

How to remove patina?

Accepted Answer

Occasionally, the surface should be cleaned with an approved cleaner and thoroughly dried. However, due to Caesarstone's surfaces' high density and non-porous qualities, a regular cleaning with a damp cloth and soap is all you need to keep your surface looking great. We recommend a thorough cleaning of your Caesarstone surface regularly (because of the patina that will develop on the surface from day-to-day use) to keep the surface as beautiful as the day it was installed.

Question 8

Can you clean surfaces with vinegar?

Accepted Answer

If you want environmentally safe cleaners on your surface, use a combination of 50/50 vinegar and water. Rinse and dry the surface thoroughly afterwards.

Question 9

How to care for dark surfaces?

Accepted Answer

Dark surfaces may need more daily maintenance since they are more prone to showing signs of everyday use than light surfaces. All dark surfaces tend to be more sensitive to noticeable scratch marks and should be protected from sharp objects. A patina may be more visible on dark models, so wipe away liquid spills and don’t let them dry out on the surface. The use of cream-textured cleaning products is not recommended on dark surfaces. Check first on an inconspicuous area.

Question 10

Can I cut directly on the surface?

Accepted Answer

Always use a cutting board, although Caesarstone surfaces are scratch resistant.

Question 11

Are Caesarstone surfaces scratch-proof?

Accepted Answer

Caesarstone surfaces are scratch resistant. However, avoid using sharp objects, such as knives or screwdrivers, directly on the surface. Instead, always use a cutting board, especially on dark surfaces, which tend to be more prone to show scratch marks.

Question 12

How can I prevent patina?

Accepted Answer

Do not allow liquids to dry out or remain on your surface for a long time. Always wipe away wet spills to prevent limescale from forming. This is particularly important on dark surfaces, where a patina may be more visible.

Question 13

How do I choose the Caesarstone surface that’s right for me?

Accepted Answer

We make it easy for you to find just the suitable surface by colour, pattern and finish. Caesarstone offers five colour families to choose from, each with various patterns (specks and veining) and different finishes.

As your trusted companion on your design journey, we offer the tools you need and the information you require for walking confidently on your creative path that realizes your dream of the perfect surface.

Question 14

Are Caesarstone surfaces hygienic?

Accepted Answer

Your surface is engineered to be highly nonporous, and as such, it is non-absorbent, does not host bacteria, mould, or mildew, and remains safe and fresh for ultimate cleanliness.

Question 15

How many designs can I choose from?

Accepted Answer

We offer a vast range of designs and expand our portfolio annually with new colours that match the latest trends and styles.

We integrate cutting-edge technology with exceptional quality to deliver the latest designs and ensure you find your perfect surface.

Our Quartz surface dimensions come in Standard, 3040 mm x 1420 mm, some colours come in semi Jumbo 3230 mm x 1630 mm and  Jumbo, 3330 mm x 1630 mm, with two thickness options of 13 mm, and 20 mm.

All Caesarstone Porcelain surfaces come in one large size (3200 mm x 1600 mm) and one thickness (12 mm).

All our colours have the broadest range of possibilities for edge profiles, shapes, patterns, and finishes. See the technical specifications on each colour page.

Question 16

Cleaning for Honed, Concrete and Rough Finishes

Accepted Answer

Please note that Honed, Concrete and Rough finishes require more cleaning than our Polished finishes. Since there is more exposed surface area with these finishes, metal marks, fingerprints, and other signs of daily living will show. Most of these marks can be removed with little effort and non-abrasive cleaning products

Question 17

What’s the best way to contact Caesarstone?

Accepted Answer

If you have any questions about your countertop, please contact us directly at thobeka@interslab.co.za, and we'll be happy to help. You can also use our Contact us form.

Question 18

Where can I find my local Caesarstone distributor?

Accepted Answer

We have an extensive network of distributors and a vast network of fabricators. Go to: Where to buy Or contact our projects department for your commercial projects.

Question 19

What products to avoid to protect Caesarstone surfaces?

Accepted Answer

Avoid strong chemicals and solvents, and strong acids or alkalis, oxidizers or similar materials, regardless of pH.

Avoid harsh cleaning products such as: oven/grill cleaners, dishwasher detergent, floor strippers, oil soaps, paint removers/strippers, etc. or any products containing trichloroethane or methylene chloride

Avoid products containing oils as they may leave a residue. All products should be rinsed off thoroughly

If the surface comes into contact with any products that might damage it, rinse immediately with plenty of water.

Check each cleaning product first on an inconspicuous area to ensure it doesn’t damage the surface.

Question 20

Can I stand on my countertop?

Accepted Answer

Always refrain from placing excessive weight on your countertop. Excessive weight can also have an impact on the underlying cabinet structure.

Question 21

Which cleaning products are good for quartz & mineral?

Accepted Answer

Use your regular cleaning products and check the product first by applying it to an inconspicuous area on the surface. It’s best to avoid using the same cloth you use for washing dishes, as it may transfer oils and other contaminants to your surface. Cleaning products that should not be used include oven grill cleaners, floor strippers, toilet bowl cleaners, oil soaps, tarnish removers, furniture cleaners, drain products, wipes and cleaners specific to granite, marble and other natural stones, etc. Should your surface accidentally be exposed to any potentially damaging products, rinse immediately with water to neutralize the effect. how to clean outdoor surface?

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